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FAQ

Below you will find answers to the most commonly asked questions. If you have any further questions you may contact us using our CONTACT FORM

  1. Where are you located?
  2. How long have you been is business?
  3. Is your web site secured?
  4. Is any information that you gather from me available to others?
  5. How can I pay for my order?
  6. What is your minimum order?
  7. Do you offer quantity discounts?
  8. What about the quality of your sweatshirts?
  9. What are the smallest and biggest size sweatshirts that you offer?
  10. How do I know what size to order?
  11. Do you offer any other colors?
  12. Do you make custom logo sweatshirts?
  13. I live in a country other than the USA. Will you ship to me?
  14. Once my order is placed how long will it take to ship?
  15. Can I track my order after it has been shipped?
  16. Do you offer returns and exchanges?
  17. Do you have stores where I can purchase my sweatshirt?
  18. There is a problem with your web site. Who do I contact?
 

1. WHERE ARE YOU LOCATED?
Our head offices are located just outside Pheonix in Sedona, Arizona USA.

 

2. HOW LONG HAVE YOU BEEN IN BUSINESS?
Varsity Originals was founded in 2001. We have been offering the finest custom made college varsity letter sweatshirts for over 10 years.

 

3. IS YOUR WEB SITE SECURE?
Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.

 

4. IS ANY INFORMATION THAT YOU GATHER FROM ME AVAILABLE TO OTHERS?
No. We keep ALL information private to us only. Please view our Privacy Policy.

 

5. HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards as well as payments via PayPal, Electronic Bank Transfers and Checks.

 

6. WHAT IS YOUR MINIMUM ORDER?
There is NO minimum order! You can order one sweatshirt or as many as you like.

 

7. DO YOU OFFER QUANTITY DISCOUNTS?
Yes. All serious inquires must be submitted through the Contact Us form on our website. Please tell us exactly what you would like on your sweatshirts, as well as the amount of sweatshirts you are interested in ordering.

 

8. WHAT ABOUT THE QUALITY OF YOUR SWEATSHIRTS?
We pride ourselves in making the best sweatshirts. We use thick 10 ounce fleece making our sweatshirts durable to stand up for many years.

 

9. WHAT ARE THE SMALLEST AND BIGGEST SIZE SWEATSHIRTS THAT YOU OFFER?
Our sweatshirts are available in sizes XS through 4XL.

 

10. HOW DO I KNOW WHAT SIZE TO ORDER?
All Sweatshirts are an athletic unisex cut. Please see our sweatshirt size chart.

 

11. DO YOU OFFER ANY OTHER COLORS?
We stock all standard athletic colors for high schools and professional sports teams.

 

12. DO YOU MAKE CUSTOM LOGO SWEATSHIRTS?
Yes. The minimum order for custom logo sweatshirts is 12. Discounts available.

 

13. I LIVE IN A COUNTRY OTHER THAN THE USA. WILL YOU SHIP TO ME?
Yes. WE SHIP WORLDWIDE!

 

14. ONCE MY ORDER IS PLACED HOW LONG WILL IT TAKE TO SHIP?
- PLAIN sweatshirts (without personalization) ship in 6-10 business days (not including weekends).
- Sweatshirts WITH LETERING ship in 3-4 weeks. ONE-TWO WEEK RUSH SERVICE AVAILABLE FOR ADDITIONAL 25%. Depending on time of year.
- We ship all orders in the United States by FedEx or United States Postal Service.
- Orders shipped to APO addresses will be sent through the United States Postal Service.

 

15. CAN I TRACK MY ORDER AFTER IT HAS BEEN SHIPPED?
Yes. Once your order has shipped from our facilities, our shipping department will send you an e-mail with all the shipping information along with your tracking number.

 

16. DO YOU OFFER RETURNS AND EXCHANGES?
Yes, with certain limitations. Please read our Return Exchange Policy.

 

17. DO YOU HAVE STORES WHERE I CAN PURCHASE MY SWEATSHIRT?
NO. We are sorry but all orders are placed through our web site.

 

18. THERE IS A PROBLEM WITH YOUR WEB SITE. WHO DO I CONTACT?
Please contact us through the Contact Us form.